Help centre
Frequently Asked Questions
Everything you need to know about finding work and hiring help on Joblee. Jump to the worker FAQ or the employer FAQ.
Earning on Joblee
How do I start earning on Joblee?
Download the app and sign up as a worker. During onboarding you choose the categories you work in, set where you're based, and add the bank account we pay you into. Once you've submitted your verification you can apply to jobs near you.
What does verification involve?
Before you can apply for jobs you submit: your identity (a South African ID, or a passport plus proof of legal status such as a work permit, refugee ID or residency), your bank details, at least two years' experience, at least one reference, a police clearance certificate, and confirmation that you can communicate in basic English. Our team reviews submissions manually, usually within 24–48 hours. Verified workers get a badge on their profile and rank higher when employers choose who to hire.
Does it cost anything to apply?
No. Applying is free and you can apply to as many jobs as you like. Joblee's service fee is paid by the employer.
How and when do I get paid?
Employers pay the full job amount before a job goes live, and Joblee holds it securely. When the job is done the employer confirms completion and the full job amount is paid into your bank account via Peach Payments. If the employer doesn't confirm, the funds are released automatically 72 hours after the job's scheduled end.
What if the employer doesn't show up?
Report the no-show from the job screen in the app. You receive 50% of the agreed pay and the remainder is refunded to the employer.
What happens if I cancel a job?
Cancelling a confirmed job refunds the employer in full and counts as a strike against your account. Cancelling less than 4 hours before the start time also carries a R50 late-cancellation fee, deducted from your next payout. Repeated strikes within a short period lead to suspension, so only accept jobs you can commit to.
Hiring on Joblee
How do I request help?
Tap Book a Service in the app, choose a category (housekeeping, gardening, handyman or tutoring), tick the tasks you need done, then set the location, date, start time, estimated hours and pay. You can add photos or a voice note to describe the job.
When do I pay, and how much?
You pay when you post the job: the job amount plus a 15% service fee, by card via Peach Payments. Joblee holds the funds and only releases them to the worker once you confirm the job is complete. Your job is not shown to workers until payment has gone through.
How is a worker chosen?
Once you've paid, nearby workers whose skills match your job are notified and can apply. You see each applicant's rating, jobs completed, verification badge and match score, and pick the one you want. If a verified worker near you is available when you book, you can hire them directly instead of waiting for applications.
What is Hire Again?
Hire Again lets you rebook someone you've worked with before. Pick them from your Hire Again list and they're pre-selected for the new job. Once you've paid, they're notified and the job appears in their upcoming jobs.
When is the worker paid?
After the job, tap Confirm complete in the app to release the funds. If you don't confirm, payment is released automatically 72 hours after the scheduled end. You'll be prompted to rate the worker afterwards.
Can I contact the worker before the job?
Yes. Once a worker is confirmed you can reach each other by WhatsApp, SMS or a call from the job screen. Your exact address is shared only with the confirmed worker; applicants see the general area.
What if I need to cancel?
You can cancel from the job screen. Your refund depends on how close to the start time you cancel: more than 24 hours before, you're refunded in full; between 4 and 24 hours before, you're refunded 80%; less than 4 hours before, you're refunded 50% and the other half goes to the worker for their lost time. If a worker cancels or doesn't show up, you're always refunded in full.
Our team is happy to help. Contact us.